Careers
Customer Service Specialist/Receptionist
Are you an experienced, passionate pioneer in customer relations – a solutions builder, a roll-up-your-sleeves supporter who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues – with long term growth and favorable work life balance? If so, consider a full time opportunity with our CSR department!
Job Responsibilities:
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments, sending invoices and entering payments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
Education, Experience, and Licensing Requirements:
- Associate Degree.
- 2+ years of experience as customer service specialist.
- Licenses are optional.